Frequently Asked Questions
Unlocking answers to your questions... Or just reach out to us! ❤
Our Commitments
How does Francoise-Marie source their bags?
Currently we only work with one small supplier who is sourced by us personally. Our aim is to grow together by broadening our product offering with hats next to our bags. Hopefully we can achieve this by 2025.
How does Francoise-Marie ensure social responsibility?
As we only work with one supplier and work with limited inventory, we are able to make sure that the pay is fair and that the working conditions are sublime. We care for our women a lot and hence we are in regular direct contact.
How does Francoise-Marie reduce environmental impact?
All elements of our bag are locally sourced and fully natural. Also the colouring of our bags is fully natural, while being able to last for years.
How does Francoise-Marie ensure quality?
As we are sourcing the products ourselves and work with only one supplier, each and every back is hand-checked by us before being shipped to you. Yet, given our bags are fully natural and handcrafted, there will be differences from one bag to another. That's the beauty!
Service & Payment
What payment methods does Francoise-Marie accept?
What is Francoise-Marie's return & refund policy?
Any order can be returned to us within 30 days. Please contact us before initiating your return via email, WhatsApp or Telegram. When returning an order, put the unused item(s) back in the original packaging, along with any other packing material - we will recycle it.
Any item not returned or returned incomplete, spoiled, broken, damaged, soiled or in any other condition that would reasonably suggest that it has been used or worn, will not be refunded or exchanged. The costs related to returning will be on the customer's behalf. More info can be found in our Refund Policy.
Privacy & Confidentiality
What is Francoise-Marie's policy on confidentiality?
The processing, confidentiality and security of your personal data is important to us.
We are committed to offering you personalised services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR). More on this can be found on our Privacy Policy.
Does Francoise-Marie share or process any of my data to any external parties?
Your personal data will be shared with our Payment Service Provider, Mollie for the processing of your order. Apart from this your data might also be processed by us for and by our trusted partners. We take all necessary safeguards, notably contractual, technical and organisational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.
What are my rights regarding my data at Francoise-Marie?
In case you wish us to make corrections or remove your personal data, do not hesitate to reach out to us via email, WhatsApp or Telegram. You are also able to request to no longer receive personalised communications about our products and services. More info this can be found in our Privacy Policy.
Do not hesitate to contact us...
Do you have any questions? Please do not hesitate to reach out to us and we will get back to you as soon as possible. We aim to respond within the hour from Monday to Friday from 10AM to 6PM, Paris time.
Maison Francoise-Marie is part of Duker Capital Holding B.V.
Prinses Margrietstraat 68 BS, 3554GH, Utrecht, The Netherlands.
Chamber of Commerce ID: 82991618 | VAT ID: NL862683622B01